Contact Us

1. Contact details

2. Account support

Contact us if you need help with:

• creating or accessing your account;
• email verification;
• password or login problems;
• an account that has been restricted;
• incorrect profile information;
• account security concerns;
• closing your account; or
• another account-related issue.

Include:

• your full name;
• the email address connected to the account;
• a clear description of the issue;
• the date the problem started; and
• a screenshot of any error where useful.

3. Billing and payment support

Contact us about:

• a payment that completed but did not activate access;
• a pending or failed payment;
• a duplicate charge;
• an incorrect amount;
• an unrecognised charge;
• a subscription renewal;
• a cancellation request;
• a refund request; or
• a payment receipt or billing record.

Include:

• your VoxFati account email;
• the date of payment;
• the amount and currency;
• the plan or feature purchased;
• the payment receipt or transaction reference; and
• a brief explanation of the problem.

Cancellation and refund information is available in our Cancellation and Refund Policy .

4. Digital access and delivery

Contact us if:

• your payment was successful but access was not activated;
• an included tool remains locked;
• your membership status is incorrect;
• an add-on is missing;
• a reading fails to load;
• a digital report cannot be opened; or
• another paid feature is unavailable.

Before contacting us, try:

1. confirming that you are signed in to the correct account;
2. refreshing the page;
3. signing out and signing in again;
4. checking that the payment completed rather than remaining pending;
5. using a recent supported browser; and
6. checking your account billing or membership page.

More information is available in our Digital Delivery Policy .

5. Technical support

For technical problems, include:

• the page or tool where the problem occurred;
• the steps that caused the problem;
• the exact error message;
• your device type;
• your operating system;
• your browser and browser version;
• whether the issue occurs repeatedly; and
• a screenshot or screen recording where useful.

Do not include passwords, complete payment details or private information that is unrelated to the technical issue.

6. Privacy and personal information

You may contact us to:

• request access to your personal information;
• correct inaccurate information;
• request deletion where applicable;
• object to certain processing;
• restrict processing;
• request data portability where applicable;
• withdraw consent;
• report a privacy concern; or
• ask how your information is used.

Use the subject line:

We may request reasonable identity verification before releasing, changing or deleting personal information.

Review our Privacy Policy for more information.

7. Cookie questions

Contact us if you have questions about:

• cookies used by VoxFati;
• local storage;
• optional analytics;
• cookie consent;
• changing your preferences; or
• third-party technologies.

Further information is available in our Cookie Policy .

8. Reporting content or user activity

Where community, comments, profiles or messaging features are available, you may report:

• harassment;
• threats;
• impersonation;
• fraud;
• spam;
• unlawful content;
• inappropriate personal information;
• intellectual-property concerns;
• harmful or exploitative claims; or
• another breach of our Terms.

Include:

• the relevant username or profile;
• the page or message involved;
• the date of the activity;
• a clear description of the concern;
• a screenshot where appropriate; and
• any immediate safety concern.

Do not make false or malicious reports.

9. Intellectual-property concerns

Contact us if you reasonably believe that content published on VoxFati infringes your copyright, trade mark or other legal right.

Include:

• your full name and contact information;
• identification of the protected work or right;
• the location of the allegedly infringing content;
• an explanation of why you believe infringement has occurred;
• evidence that you own or represent the relevant right; and
• the action you are requesting.

We may request additional information before taking action.

10. Questions about readings

VoxFati readings and symbolic interpretations are provided for entertainment and personal reflection only.

Customer support cannot:

• confirm that a prediction will happen;
• verify another person’s thoughts;
• provide medical advice;
• provide legal advice;
• provide financial or investment advice;
• investigate crimes or missing persons;
• provide emergency assistance; or
• guarantee a relationship, career or financial outcome.

Review our Entertainment Disclaimer .

11. Emergencies

Where you or another person may be in immediate danger, contact the appropriate emergency services or a qualified local crisis service.

12. How we handle enquiries

We aim to review enquiries within a reasonable period.

Response times may depend on:

• the nature and complexity of the request;
• whether account or payment verification is required;
• whether information is missing;
• whether a third-party provider must be contacted;
• weekends and public holidays;
• the number of enquiries being handled; and
• any applicable legal response deadline.

Sending repeated duplicate emails may delay investigation. Reply to the existing email thread where possible.

13. Identity and account verification

To protect accounts and personal information, we may ask you to verify:

• the account email address;
• your identity;
• the relevant payment;
• account ownership;
• authority to act for another person; or
• additional information reasonably necessary to handle the request securely.

We will not ask you to provide your account password or complete payment-card details by email.

14. Postal contact

Written correspondence may be sent to:

Postal correspondence may take longer to receive and process than email.

Do not send original identity documents, payment cards, cash or irreplaceable documents through the post.

15. Complaints

To make a complaint, email info@voxfati.com with the subject:

Include copies of relevant correspondence, receipts or screenshots.

We may:

• acknowledge the complaint;
• request additional information;
• review account and service records;
• contact a relevant payment or technical provider;
• explain our findings; and
• offer an appropriate resolution where justified.

16. Business information

17. Related policies

Before contacting us, the following pages may answer your question:

• Terms and Conditions ;
• Cancellation and Refund Policy ;
• Privacy Policy ;
• Entertainment Disclaimer ;
• Digital Delivery Policy ; and
• Cookie Policy .

18. Contact summary